Verification works fastest when every document answers a specific question: who owns the account, where that person lives and whether the payment method belongs to the same person. Sending a large unsorted bundle can create more review work.
Compare the legal name, date of birth and residential address in the profile with current documents. A nickname, old address or shortened surname can trigger manual review.
Ask support how to correct a genuine mismatch before uploading edited or annotated files. Never alter a document image.
Photograph the whole document with all corners visible, even lighting and no glare. The name, issuer and valid dates must be legible. For address evidence, use a recent document type accepted by the current verification screen.
Screenshots cropped to one line may omit the issuer or date and are often insufficient to establish authenticity.
If proof of card ownership is requested, follow the portal's masking instructions exactly. Do not expose a CVV, PIN, password, seed phrase or one-time code.
Upload through the authenticated verification tool whenever available. Email only when the official support team explicitly directs you to its verified address.
Note the upload time, document category and status. If one item is rejected, replace that item with a corrected version and reference the rejection reason.
Submitting the same file across multiple tickets can split the review history and delay a clear decision.
Last reviewed: 30 July 2026
